Returns

All of our items are made with great care to the highest quality. However, if for any reason you are not happy with your purchase please return it in all its original packaging within 14 days of purchase for a refund or an exchange to;

Image Industry Limited,

Cherryholt House,
Brownlow Street,
Stamford,
Lincs
PE9 2EL

Please note:

You (buyer) will be the one who is responsible for paying for the shipping costs for the returning item, unless it is our mistake or the item is defective. Shipping costs are non-refundable.

We will refund the purchase less a 10 per cent restocking fee or exchange the item within 14 days of return, providing the item is in original condition.  

We are unable to offer a refund for items not manufactured by ourselves which include cushions, throws and aprons.

PLEASE NOTE: 

Products within the create your own section and personalised items are non refundable as they are made uniquely to order. We also do not accept any refunds on Splashbacks or our Huge Canvas range.